Overview
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Truly a game-changer for any sales rep looking to improve performance.
HubSpot Sales Hub blew away every expectation I ever had!
“HubSpot Sales Hub Goes Beyond CRM With Powerful Workflows And Automation.”
Critical Tool for People in BD
HubSpot, less features than SFDC but also cheaper!
HubSpot is the top spot in sales tracking and management.
Easy to use
Great solution for sales team on the road
Highly Recommend HubSpot
We love HubSpot Sales Hub
80% more reach outs because of an organized platform
Organize your workflow & increase outreach with HubSpot Sales Hub
Absolute Growth, the right way
HubSpot Sales Hub for Customer Experience
Awards
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Reviewer Pros & Cons
Pricing
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
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What is HubSpot Sales Hub?
HubSpot Sales Hub Technical Details
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Reviews
(1-23 of 23)HubSpot, less features than SFDC but also cheaper!
- Account Organization
- Import/Export of Contact/Company Data
- Integrations with other tools
- Disjointed integration among calls, company info and contacts
- Call history is extremely hard to read compared to Salesforce
- No auto-save feature and sometimes information gets lost
HubSpot is the top spot in sales tracking and management.
- Tracking Engagement
- Developing workflows
- Tracking current status on leads
- Sequences can be improved a bit from being a bit rigid
HubSpot Sales Hub for Customer Experience
- Reports
- Ticket management
- Task organization
- Sometimes HubSpot Sales Hub has some speed problems
- Contact merging could be easier
- Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that
HubSpot Sales Hub Review
- Integration of other outreach software
- Easy and user friendly landing page and functionality design
- Customer service and training
- Glitchy aspects where some things aren’t saved the first time around
- Some integrations can not work the best
- I would like to see more base cases of other users that are using the platform to its fullest capability
Hubspot Sales Hub: You will be glad you said YES
- Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
- Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
- Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
- DAYS OF THE WEEK/TIME:
- Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
- TICKETS:
- Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
- Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
- ACTIVITY FEED:
- This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
- CONTACTS PAGE:
- I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
HubSpot Sales Hub is AMAZING!
- Simple and easy to use.
- Email automation&Sequencing feature is convenient.
- Easy to keep track of record of every leads contact info email open and clicks.
- Takes some getting used to.
Fortune Is in the FOLLOWUP
- CRM is very well integrated
- Dashboard is simple and helpful
- Knowing page views, contacts, etc is integral
- Email templates are not as robust as competitor, kvCORE
Hubspot lives up to its reputation for rapidly deploying a user friendly solution that even sales colleagues can use!
- Linked with Marketing and our website, it helps us identify hot leads.
- We can easily customize the pipelines of work to collect the information we are interested in.
- The reporting dashboards are a really neat feature to see the current state of play.
- When our finance teams want some detailed reporting, HubSpot can lack the functionality. We, therefore, export the data to alternate reporting platforms.
- The flexibility is not there (as it is an online tool), to easily output into our preferred format for our management board pack.
- It is sometimes difficult to see all the prospects in a pipeline when we have many based upon the standard formatting of the web pages.
HubSpot Sales is Worth Trying Out!
- DETAILED document tracking
- Lets you organize timelines for outreach to prospects.
- It's quite complex, I'd like to see a training video that starts from ZERO.
- Would be good if it integrated with LinkedIn.
A great CRM tool to manage your sales
- Easy to navigate.
- Excellent customer service.
- Ability to merge deals.
- More user-friendly landing page.
With HubSpot Sales, I have been able to manage my sales leads. I can keep track of every email and phone call I have had with a prospect and pull up all my notes in one place. This CRM allows me to pick up right where I left off with clients.
The CRM tool every small business needs
- A free tool for any small business and with options to upgrade for those needing more advanced features.
- One of my favorite features is being able to get real-time engagement updates that send me a notification as soon as my email is sent and opened by a customer.
- Another cool feature is that it can automatically record clients' contact details, actions, and it integrates with my Gmail. So, after syncing my Gmail account, it can automatically save all contact details used with that email account into my own little database.
- When I first started using HubSpot, I just didn’t understand the tool and how it could benefit my business. I feel HubSpot is not the greatest in explaining the true impact it can have on a small business.
- Although a I love that it can sync with Google Calendar, unfortunately it doesn’t sync with any other calendar tool.
- I dislike the restrictions on the form fields when creating signup forms for your email newsletter or digital resource opt-in forms.
- The integrations I found to be very limited, and when you can connect particular tools it only works with very well known ones, so it can be hard to make the lead generation and sales process work seamlessly.
- The integration of the platform is seamless. I've used HubSpot's marketing automation with another CRM and the integration was always a work in progress.
- I like to compare it to Apple in the sense that it comes out of the box pretty user-friendly and does not take a ton of configuration to get it working (this is relative, of course-I'm comparing mostly to Salesforce).
- HubSpot does have great and easy integration with many third-party apps. A lot of them are just a click of a button to turn on.
- Part of what makes HubSpot easy to use, also makes it frustrating. There are some things I would like to be able to configure, or to be able to make certain fields dependent, etc. and I cannot.
- The system does seem to lag when trying to pull up reports, moving from one page to another, searching for contacts, and searching for deals.
- The reporting functions are not fully baked. Like I should be able to easily build a report on close rate of contacts, but I'm not able to.
There are some limitations to tracking recurring revenue, so if you have a membership/subscription model where people pay monthly for things, it is hard to track that. If you want a super robust reporting business intelligence type of system, you will not get it with HubSpot. You can probably add on a third party that would help get you there.
The pipeline features align our team. Hubspot Sales has been most valuable as the single source of truth for our client and partner sales pipeline. Our teams can instantly see what deals are in the pipeline, how much revenue we expect in the next month(s), and where the bottlenecks in our sales process are.
We get huge efficiency gains from communication features. Every part of our sales process is templatized, using the Hubspot Sale Templates and Sequences features. This allows us to send around 10x the number of emails and communication to clients and partners in our pipeline, and rapidly move them through the pipeline to closed deals.
- Automatic tracking and logging of email threads so the whole team can see the conversation with a lead and easily collaborate on closing a deal.
- Enables our team to share best practices through testing and measuring the performance of templates, then refining and sharing email templates that work well across the whole team.
- We get most of our business from referrals. Hubspot makes it easy to run reports to see which of our referring partners are the highest-value, so we can take action to nurture those referring partners.
- The workflow features seem cool but are actually fairly clunky and hard to implement.
- I really wish there were easier ways to automate communication tied to the deal stage in our sales pipeline. E.g., if I move a deal forward to a new deal stage, I wish Hubspot could automatically send an email template to the contact associated with the deal.
- The landing pages look like crap and are somewhat hard to deploy. I use Unbounce instead.
- The email tracking tool is my favourite feature of HubSpot Sales. It gives us good insight into who is reading our emails, when they are reading them, and whether they are visiting our website as a result.
- The Sales Pipeline gives us a good overview of deals that are being worked on, by whom, and when they are expected to conclude.
- The Tasks tool is useful for scheduling calls, emails, and other CRM activities to nurture leads or address customer needs.
- Nothing immediately comes to mind. So far, HubSpot Sales performs excellently.
HubSpot Sales for Sales Growth
- HubSpot Sales tracks emails really easily. It makes logging those emails even easier with auto logging and the option to forward your thread to the tracker as well (in case you forgot to track it the first time).
- HubSpot Sales also allows users to easily schedule meetings with contacts. Their meetings functionality rivals it's competition and looks stunning.
- HubSpot Sales document tracking is also awesome, though we need to use it more often.
- I think the meetings links need to be more customizable than they are... they should allow us to change the domain to match our own domain if possible. This would create a fully branded experience for the company.
Hubspot Sales Review
- Sequences
- Templetes
- It gives you the ability to track the sales process/funnel
- It would be nice if you could limit user uses based on landing pages or how they came in
- HubSpot's company information can be incorrect at times
Easy to use - from a Project Manager point of view
- Ease of use
- Ease of setup
- Easy to manage and maintain
- Repetitive naming
- Internal navigation can be confusing as lots of pages are available to get to from multiple areas
- Appropriate for medium sized businesses with lots of prospects and a need to have clear procedures in the sales pipeline in order for the business to understand what it going on and when.
- Not ideal for a company that requires a lot of other systems to be integrated with it as HubSpot are still developing their integration APIs.
HubSpot Sales works AMAZING For Our Company!
HubSpot is an amazing tool - as it allows our company to communicate with each other and make updates across the board, but also is very customizable for our organization as a whole. It keeps us organized, accountable, and efficient... which are three HUGE attributes every company would like to have.
- The Sales CRM is extremely customizable so that we are able to customize every piece of it for our company/lingo/needs/wants/etc.
- It saves us time, and money because of it's automation capabilities.
- It is extremely user-friendly which allows our entire staff to learn how to use it quickly without frustration.
- I would like to see a drag and drop menu included in the contacts like it is in creating the newsletters.
Marketing Exec using HubSpot Sales
- The HubSpot sales tool is very easy to use and an intuitive CRM.
- It's very helpful to keep track of clients and helps to automate inbound sales processes - making your life a whole lot easier!
- I like that you can add notes to clients to remind you to take action.
- Provides an excellent space for lead management and nurture - pipeline management.
- I like that you can make and record phone calls straight from the CRM.
- There isn't a lot of training on how to use HubSpot sales, but it is an intuitive tool so once you get the hang of it, there isn't really an issue.
- Sometimes the system is a bit laggy.
- Needs better integrations.
HubSpot Sales to the Rescue!
- I like the individual timeline for each contact or company. It's like a newsfeed and gives you the whole picture of their story with your compant.
- The Deals area is super easy to use and to see how each deal is moving through the funnel
- What's great about HubSpot is that they're always updating and adding new features but I think they could use more improvement on what can be reported. Sometimes they don't have a way for us to see specific data we need.
- They have a Predictive Lead Scoring feature. I would like this to be useful but for us it doesn't seem to really work. I think it could use improvement.
Great CRM When Combined with Marketing Automation
- The most powerful thing about Hubspot Sales is the Contact Timeline. This in some sense "automatically" does some pre-qualification. If and when the time is right for a sales rep to reach out to a contact...they are already armed with info on what their interests might be and where they are on their buyer journey.
- Filters are very powerful in Hubspot Sales. The sales rep can filter their contacts by any contact property, which can help them with things like looking at contacts that are engaged on our site, by geography, by industry, etc.
- We have implemented a custom scoring model ("Hubspot Score") that is very powerful. The sales reps are alerted via email when a contact's Hubspot Score goes above a certain threshold, and are required to go into that contact, further qualify if necessary, and close the loop by adjusting their "Lead Status" property. We also have some workflow ties between Hubspot Score and contact LifeCycle Stage.
- The Deals section of Hubspot Sales is also very important and works well. It is fairly simple to use and not overwhelming to busy sales reps.
- There are some minor things. A few that I can think of off the top of my head:
- In "Sales Pro" tools, when you email a contact, it automatically re-assigns that contact to you (if it previously had an owner). This should be an option via a checkbox. If a contact is owned by a Sales Rep, and say someone in another department that is not supposed to "own" contacts (say tech support) emails them, there should be a checkbox that they can leave unchecked that asks "assign this contact to you?"
- When you get a Hubspot Sales (Sidekick) Notification, it would be great to be able to click on that contact and have it take you to their record in Hubspot.
- It would be nice if the Column Headings did not disappear when you scroll down. For example, in the Sales CRM, in Contacts, you see the headings for the first page of records. Then, if you scroll down, you can't see the column headings any more. "Pin" the column headings.
- When Logging an Activity, the Automatic Heading in the Timeline can be misleading. When you log an email, the timeline shows "Roger Sent an Email to Fred". If I'm logging a received email or if it wasn't actually to Fred or if Roger didn't send it, this automatic heading is incorrect. It would be better if the heading simply said "Roger Logged an Email."
- After a Deal has been created, it is not possible to edit/change the Deal Name. Please make the Deal Name able to be edited after the fact.
- It would be nice to have a secondary email for contacts.
- When importing Contacts, if you are importing contact properties...fields are overwritten (if data already exists in that property). This is a problem if the contact property is a multiple pick list. You should be able to "add-to" a contact property if that property can have multiple values.
- This one is very important: Be Able to Relate an Email to a Contact to a Specific Deal. When I email a specific contact, I want to be able to tie that email to a specific one of the contact's Deals. Salesforce has this functionality. Presently, when I go into a Deal, the timeline shows all the activities (e.g. emails etc.) I sent to that contact...not just the ones that are related to that specific deal.
HubSpot Sales user for 2 years - loving it since day 1!
- Contact management
- Deal organization
- Emails (it is HubSpot at the end of the day!)
- "Meetings" which is just a feature like Calendly that provides a calendar link to your clients to book times
- I would like to see more statistics (if possible) on my emails.
- More deal analytics. Right now it tracks well along my process but where are my deals spending the longest time in stages? How can I better tell which deals are going to close?
- More consistent link tracking, sometimes it does not register that a user clicked the link in my email.
- Well suited for teams looking to better organize their growth and better align marketing and sales.
- Less appropriate for teams looking to keep marketing and sales separate, although you could do it with Hubspot.
HubSpot Sales works.
It is primarily used to track sales activity and marketing motions.
- Pipeline management
- Page performance
- E-mail marketing tracking
- Segmenting target audiences
- None at the moment that need work - it is relatively intuitive
- Being able to track multiple websites - independently not in aggregate